Customer service and knowledge base
Customers get a good answer fast, in your own tone. Edge cases go to a person.
Sound familiar?
- The same questions, typed out again every day.
- The answer depends on who happens to be at the desk.
- Evenings and weekends, the inbox stays closed.
Try it yourself
This is what it looks like.
Click a conversation. Read the draft and send the reply. The numbers are examples.
Customer service and knowledge base
Answers from your own knowledge base.
What it takes over
Work you no longer
do yourself.
The Support agent does the work. You keep the decisions.
- Answers from your own knowledge base
The agent uses your own rules, products, and earlier answers.
- Every channel in one place
Email, chat, WhatsApp, and Instagram messages in one inbox.
- A person where it matters
Complaints, money matters, and anything unclear go to a colleague, along with a suggested reply.
- Work instructions that stay current
Every correction carries over to next time. The knowledge base grows as the work does.
What you get
What is in place
after the handover.
- An agent that drafts or sends replies
- A knowledge base that keeps up
- A clear view of what customers ask most
- Faster response, including outside office hours
Works with
Don't see your tool? It usually works anyway. We confirm that up front. See all integrations
How we build it
From scan to handover.
- 01Scan
30 minutes, free. Afterward you know where to start.
- 02Build
On your own accounts, around the tools you already use.
- 03Pilot
The system runs alongside the real work. We adjust as we go.
- 04Hand over
Your team learns to run and extend it.
Frequently asked questions
Questions about customer service and the knowledge base.
Does the agent send replies on its own?
You choose per type of question. Start by having your team approve drafts. Once that works well, let standard questions go out on their own.
What if the agent has no answer?
Then the question goes to a person, along with what the agent has already found out.
Do we own the system afterward?
Yes. Everything runs on your own accounts and is handed over to you, work instructions included. Your team can run it and extend it.
What does getting started look like?
Right after the scan, we plan the start. Together we pick the first system and agree on the timeline before you commit to anything.
Free AI scan
Where does AI start for you?
Together we look at the cost side and the revenue side of your business. After 30 minutes, you know which system pays off most. Free.